Can you really prepare for a crisis?

Can you really prepare for a crisis?

Sometimes communications is like first aid. We arrive on scene after something terrible has or is expected to happen and we are expected to apply “communications band aids” to the problem that will make it go away. Of course, professional communicators have the...
Crisis Preparation – A business asset

Crisis Preparation – A business asset

Recently, I met with a colleague who wanted to prepare his organization for issues management/crisis communications. It is something every organization should do but it isn’t really much fun to think about disasters and it doesn’t sell widgets, so it often gets put on...
Have we forgotten our manners?

Have we forgotten our manners?

It seems that in today’s business world and in fact in everyday life, we have either forgotten the good manners we were taught or perhaps the manners aren’t being taught. I am not one who stands on ceremony but here’s some rules of etiquette I wish people would follow...
My writing rant

My writing rant

I need to start this post by saying that I am not a writer. It’s a position I have maintained over many years as a communicator.  I will admit to having a good command of English and that I am able to produce well written copy to fit an occasion or a strategy....
Time

Time

We all have the same amount of time given to us each day – no matter our status, stage or age. But when it comes to making decisions about how to spend the time we have, it often looks as though some are richer than others.  Why? A partial answer would be that those...
Some Social media wisdom for Back to School

Some Social media wisdom for Back to School

The stories about online bullying and fraud keep getting worse. Never has the need to educate children on the proper use of social media been more urgent. Kids get access to social media at a very young age and as soon as they can read and write, they are likely to...
Happy New Year – why I prefer September to January

Happy New Year – why I prefer September to January

Happy New Year! For me, the change in the digits of the calendar year is less significant than the month of September. While I recognize that January is typically the time for renewal and affirmations, September seems to be the time when things really get renewed and...
The value of a professional designation

The value of a professional designation

As someone who owns a literal alphabet soup’s worth of designations (not counting my degrees): P.Eng.: Registered Professional Engineer ABC: Accredited Business Communicator MC: Master Communicator (an honour bestowed on me by IABC) I have been wondering of late...
Swagger – the secret sauce of winning

Swagger – the secret sauce of winning

Throughout my life I have been interested in sports so watching the Olympics holds certain appeal for me. Higher. Faster. Stronger. The media loves to find the human interest stories behind the athletes and show how each overcame adversity to be among the best in the...
Marking moments with thanks

Marking moments with thanks

When planning projects, we set the objectives, schedule the work and mark the essential milestones. Once things get rolling, we often forget to celebrate the “moments” or events along that motivate others and make the effort worth working for. Identify the...
We are living what Marshall McLuhan envisioned

We are living what Marshall McLuhan envisioned

“The medium is the message.” Like most people, I certainly know the quote and have had an interest in Marshall McLuhan but I really haven’t seriously studied his work. After watching a documentary about him, my takeaway was that he understood that the...
The lost art of listening

The lost art of listening

Unfortunately, the art of nonverbal communication is often lost on those who only listen with their ears – you know, the ones in meetings, conferences and meals who have the green glow of their smartphone shining in their faces. Even if these people are Tweeting about what they are hearing, my guess is that they still miss a lot.